Having problems with our chat room?
The chat room requires you to have Java installed in your browser. This is not something special and should be installed in most browsers anyway. There are some reasons why yours might not have it such as your internet security options set overly high. Here are some things you can try if you can't see the chat rooms.
1. If you get the error message: "your browser is not java enabled please go to our java support pages" then perform the following steps to install Java:
1. Access the Java website at http://java.com.
2. Click the 'Do I have Java' link just below the blue button. (If it turns out you do have Java, then it may be a security or privacy setting issue...see below.)
3. Click the Free Java Download button in the middle of the screen.
4. Click on Download Now.
5. Choose to Install Now when prompted.
6. Java will automatically download and initiate the installation process.
7. Once the installation process has progressed to completion, a confirmation box will appear. Click Finish to complete the installation.
8. Restart your computer.
9. Return to www.java.com and retry the 'Do I have Java' link. This time it should tell you that you do.
10. The software should now be successfully installed.
2. If this doesn't work it may be that your security settings in Internet Explorer are too high.
If you go into Tools/ Internet Options / and then lower security and privacy to medium or low...then try again. There's nothing dangerous about Java and Flash they're used by almost every website out there including the BBC for example.
A couple more things to try:
3. Go into Tools/Manage AddOns/EnableDisable Addons
Then choose downloaded ActiveX controls from the drop down.
Then see if you have any Java Plugins and if you do check they are enabled rather than disabled.
4. In your Tools/Internet Options go to Advanced and scroll down until you see: Enable Third-party browser extensions.
If this isn't enabled, check it and press Apply.
Then close Internet Explorer completely and restart it again and try to download and install Java again.
5. Sometimes it can be a cleaner installation of Java if you do it manually rather than the web installation as above. To do this visit: http://java.com/en/download/help/6000010300.xml and follow the instructions on that page.
If none of these work then contact me by private message or through the contact us form.